We accept Visa, MasterCard, Amex and ApplePay.
You do not need an account, but we recommend you to create one to have a full overview of your previous and new orders.
You can leave a comment in the beginning of the checkout. We will add a gift exchange card with the order number given on it. Put this card with the gift and the prepaid return label.
If the receiver wants to make an exchange, they can use the prepaid shipping label and send the gift in return. Please note that the gift exchange card has to be sent with the return. When we have received the return we will send a voucher to be used directly at Bon Dep. Please note that we do not return money for gift exchanges.
Please contact us as soon as possible if you want to cancel or change your order. We aim for fast processing of your order and cannot guarantee that we manage to cancel or make changes in time.
Please contact us as soon as possible if you want to cancel or change your Customized order. We aim for fast processing of orders and cannot guarantee that we manage to cancel or make changes in time.
The amount will be reserved when you place the order. We will capture the amount when we have packed and shipped your order.
For Customized orders, the amount will be captured right away.
Please allow 1-5 business days for your order to arrive, and up to 14 days for Customized items to arrive. During holidays or special seasons the shipping time may be longer due to high demand. If you have not received your order after 14 days, please contact us.
If you want to return items from your order, please click here.
You will need your ordernumber to proceed with a return. You can find this on the orderconfirmation sent to you by e-mail or on the note in your package. Please note that we only accept returns on products purchased on bondep.com. We refund to the original method for payment only.
Please note that returns on Customized items are not accepted.
As soon as we have received your order in return we will begin the refund (we refund trough the original payment method only). Please allow a couple of banking days for the refund to be visible on your account.
We accept returns on gifts purchased directly from Bon Dep. If you want to exchange your gift, please use this form.
You will need the order number which is stated on the gift exchange card. When shipping the package in return, please put the gift exchange card in the package. Note that we cannot proceed with an exchange without this number. When we receive the return you will get a voucher by e-mail equal the value of the returned items by mail.
Please send an e-mail to firstname.lastname@example.org with your concern and we will help you out.
No, as this is a personal product it is not possible to return or exchange a Customized product.
You will have to except some minor differences as colors on screen is slightly different from real life. Take a look at our Instagram for examples.
If you have any questions, please send us an e-mail to email@example.com. Please allow up to 48 hours response time. If you have not received an answer to your request, please check your spam inbox.
If you have any question or issue regarding your order, please fill out this form.
For urgent cases you can give us a call at +47 48 50 44 44.